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Frequently Asked Questions

Questions about veterinary medicine...

  • I really want to become a veterinarian. How do you get into veterinary school?
  • What's up with pet health insurance?
  • The Cost of Veterinary Care?

Questions concerning complaints...

  • How do I get my veterinarian to return phone calls?
  • I think my veterinarian did something wrong, what can I do about it?
  • How do I evaluate how my pet's case was handled medically?
  • How can I investigate if a veterinarian has had complaints against him/her in the past?
  • What resources are available to help me cope with the loss of my pet?
  • Pet cremation - How do I know I have the correct animal remains?

Medical Records

  • How do I get a copy of my pet's medical record?
  • Why can't I have my pet's x-rays since I paid for them?

Fees

  • I disagree with my veterinarian's fees. What can I do?
  • I have pet insurance. Why do I also have to pay my veterinary hospital?
  • My injured pet needs to be seen by a veterinarian for prompt attention, but I simply do not have money at this time.
  • I can only pay a portion of my bill, and my veterinarian won't release my pet until full payment is received. What are my rights? Is this legal?
  • If my pet dies or my veterinarian didn't solve my pet's problem, can I get a refund?
  • Can my veterinarian refuse to see my pet because of an unpaid bill?
  • Why is there such a wide range of fees for the same
    procedure(s) among practices?

AAHA Accredited Practice Logo

  • A practice has AAHA's accredited practice logo on their external sign or Yellow Page advertisement and now I find out they are not an AAHA-accredited practice. What can I do about it?


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